Updated 08.01.19

By ordering services from Image Video Tours (IVT) you agree to the following Service Agreement for digital images, videos, and virtual tours.  Behind the policies is a commitment to do produce the best images possible.  From booking to delivery, we want your experience in working with us to be positive to help better market your business.

All prices listed reflect residential property shoots for the MLS in Collin County/North Dallas service area.  Any property outside of this service area is subject to additional cost - based on travel time. Contact us for availability.

Cancellation Policy:  IVT understands that homes may not be ready for shooting as expected when the package was scheduled.  It is the responsibility of the listing agent/scheduling person to let us know as soon as possible if the home will not be ready so that the shoot can be rescheduled.  There is a $40 charge for any cancellation/reschedule within 6 hours. Within 1 hour of scheduled property shoot the fee $75. If no notice is given, we will proceed with the described service for the total investment.     

Weather Policy:  There are bound to be times that services are ordered but cannot be completed due to weather. In those circumstances, the decision about shooting is up to the listing agent/scheduling person, at the photographers discretion.  If no notice is given, we will assume the scheduled shoot will proceed.  During inclement weather, if the scheduling person chooses to shoot only interior, outdoor photos can be taken on a better weather day. 2nd trip fee is $60. Reschedules are subject to availability.  As an alternative go check out our sky replacement photo editing.

Payment Policy:  Credit card payments are processed through Stripe.  Payment is due before images are provided.  For convenience you are able to 'create and account' for payment history and convenience. All payments must be made prior to the delivery of any new properties. The person who reserved the appointment/listing agent, is responsible for payment - unless arranged otherwise at the time of booking. Team leaders and/or brokerages are responsible for fulfillment of payment for of real estate agents/team agents for invoices not paid. Payments must be made prior to media delivery, and prior to further image collections.

Investment detail: a la carte services
15 images - $115
25 images - $125
40 images - $160
5 Aerial property images - $85 *without property images
10 Aerial property and amenity images - $110 *without property images
Exterior only (up to 6 images) $60
Re-shoot (interior/exterior) up to 15 images $75
Matterport Tour - $.11/sq.ft - Minimum $200
Virtual twilight - $10/image
Grass greening - $10 - front lawn.  $20 - front and back - up to 8 image - per NTREIS regulation we can not add grass where there is none. We only green lawn within property lines. We do not green lawn on aerial images.
Item removal - $30 - up to 2 items
Virtual fire - $5/image
Sky replacement - $10/image
Laser measurements - $20
Complete re-shoot - original investment
Video revisions - $75/edit
Video tours subject to change
Image packages subject to change
Turnaround time:
property images - 24 hours
Matterport Tour - 48 hours
30 second - full feature video - 48 hours
lifestyle video - 4 days
Prices are subject to change without notice.

Trip Fee:  Additional costs my apply to anything outside of Collin county/North Dallas/current service area.  Additional costs are based on availability and transit time.  Please contact us for investment detail.
Aerial Photography and Video:  Prices reflect properties in Collin County/North Dallas/current service area when scheduled with a property image package.  Flying a UAV may be restricted in certain areas and in inclement weather or winds exceeding 15 mpg.
Lawn greening not available for aerial images.
Delivery of Media: (for residential listing clients)  Images will be delivered via imagevideo.tour website (which serves as you MLS compliant non-branded virtual tour) for image download.  All image collections are download protected by a specific email address.  Both the full resolution images (for print) and web ready images (for MLS) may be downloaded.  We deliver images within 24 hours of end of scheduled shoot.  Virtual twilight, sky replacement, item removal images, and Matterport tours may take up to 48 hours to deliver.  Video files will be attached to an email via Google Drive or Dropbox. *Commercial shoots delivery is based/project.
Image and Video Media Files:  Images - jpeg.  Video - MP4/WAV.  Please save your video/image files immediately, upon delivery.  Back up on a hard drive.  Your original media files may be deleted at the discretion of IVT at any time.  IVT is not responsible for your lost, stolen, or otherwise compromised media once delivery is complete.  We do our best to ensure proper backup of media in case of loss. 
Limitations:  It is the agent’s responsibility to ensure that the listing is ready to be photographed at the arranged time.  IVT does not handle any cleaning, dusting, or moving of furniture.  Though, small items may be moved if they are in the way.  The homeowner shall ensure that there are no hazards to the photographer’s safety.  Please ensure all dogs are locked in a kennel, placed in a closed bedroom, or in the backyard, prior to the photographers entry of the home.  The photographer is not a pet wrangler.  Generally, we will photograph the property as is at the discretion of the photographer.  Properties are shot as is per NTREIS regulations.  If we feel the property/location is unsafe, we have the right to deny our services. Please pass along this link to your clients:  How to prepare your home.  We will not enter any home where there is a child, under the age of 18, without parental supervision.

Copyright Notice:  IVT is the copyright holder of the image.  The copyright of an image is non-transferable to any other party unless a specific written agreement is made. Licensing may be obtained for various applications of images, please contact us for more details. 

The original scheduling person or business who paid for our service (listings), has permission to use the images on any electronic or printed form of advertisement for the promotion of that property or business.  We do not allow listing agents to give owners of a property a copy of the images for personal use without prior expressed verbal or written consent.  Builders, stagers, designers and others who wish to use images taken by IVT should contact us for licensing information.  Images cannot be sold to another agent who takes over an expired or withdrawn listing. Excluding active listings, IVT offers a unlimited usage license to stock images.  Failure to pay for the images will result in a copyright infringement/violation. You will be asked to remove the image from any electronic or printed form of advertisement. Failure to stop using them will result in NTREIS notification or legal action.

Clients who purchase the services of IVT have shared (limited) usage rights to all images (a) until the property is sold (b) contract expires.  We require full payment for digital files before (unless specified other) the delivery of (via electronic payment).  IVT reserves the right to reschedule or cancel any session due to photographer illness, personal emergency, or inclement weather.  If a shoot cannot be rescheduled due to photographer cancellation, we will refund your paid service.  If your shoot is not confirmed before 12:00 am/midnight the day of your session, that session may be removed from the schedule.   Please back up all digital copies of your photographs in 1-2 places.  We recommend an external hard drive or flash drive, as well as online/cloud storage.  IVT will make every effort to retain your files for up to 1 year from the date of your session.  

Photographs taken for a client cannot be passed on to another person should the seller wish to change real estate agents unless the contracting client was the seller.  We are fully committed to providing the best service possible to our customers.  We are extremely flexible on how our customers use our images. We want to work with you to meet your needs.  All we ask is that you discuss any transfer of medium with us before doing so.  Additional cost my apply.

It is important that each property is ready to be photographed at the scheduled appointment time. It should take no longer then 30 to 45 minutes to photograph a property with an average of 2500 sq. ft.  And, up to 90 minutes for homes over 4000 sq. ft.  Please inspect the home prior to the appointment time and make adjustments to ensure it is ready to be photographed.  If you will not be able to have the home ready by the appointment time you can make the choice to have the home photographed as is, you may call and reschedule the appointment at least 4 hours prior to appointment time. 

We do the best we can to ensure color accuracy and white balance.  Though, with all interior spaces, mixed lighting can cause certain light sources to look too yellow, blue, green, or red.  This is normal in digital photography as it doesn't always give a true representation of light.

At no time may the agent, client, representative, or of hired party handle the photographers equipment. This includes, but not limited to, camera, light stands, lights, bag, etc. Any damage caused to the equipment will be charged by IVT to the parties engaged.

All sales final.  No refunds of digital images are given.  Refunds will only be given if a mis-charge has occurred. 

WITHOUT EXCEPTION, all prints, products, and digital files provided by IVT are protected under copyright of IVT. This copyright is non-transferrable. Purchase of prints, products, or digital files does NOT signify a transfer of ownership of any copyrights.Please also adhere to the U.S. Copyright Act, in your usage of photographic prints and products, outlined below:

The U.S. Copyright Act (Title 17, United States Code) is designed to protect photographers and other artists by granting them the exclusive right to distribute, copy, edit and publish their photography by license, transfer, or sale. The Copyright Act prohibits anyone from copying, scanning, editing or sharing photographic prints, images, or media without the written permission of the photographer. Violation of the Copyright Act can incur both civil and criminal penalties.

By reserving our services online, by phone, or by text, you agree to our terms of service and policies.

c 2019
All images are the property of Image Video Tours (IVT) and may not be copied or reproduced without written consent.